Limited Warranty:

MediaCraft LLC extends to our customers the manufacturer's limited warranty of 12 months from date of purchase, covering parts and labor, of all products sold on Store.MediaCraftlabs.com. ALL products to be returned for repair require a Return Authorization Number (RMA) PRIOR to shipping the product back to MediaCraft LLC . RMA numbers can be obtained by calling (408) 970-9320 or by email to info (at mark) mediacraftlabs.com. Seller warrants the products against defects in workmanship or materials only. Seller does not warrant damage caused by physical abuse of the product, or damage caused by subjecting the product to voltages and conditions outside the intended use of the product. Seller does not warrant any software used with the products and THIS WARRANTY EXCLUDES ALL OTHER EXPRESS OR IMPLIED WARRANTIES. The liability of the Seller for breach of warranty shall be limited to the refund of the price paid for the products. The Seller shall not be liable for any other damages or costs whatsoever, whether direct or consequential.

Return Policy:

MediaCraft LLC offers a 14 day satisfaction guarantee on all products sold on Store.MediaCraftlabs.com. If you are not satisfied with the performance or quality of the product, you can return it for a full refund of the purchase price, less shipping and handling. ALL products to be returned require a Return Authorization Number (RMA) PRIOR to shipping the product back to MediaCraft LLC. RMA numbers can be obtained by calling (408) 970-9320 or by email to info (at mark) mediacraftlabs.com. All returned items must be in their original packaging and include all items originally shipped with the product (product, product boxes, cables, software CD's and manuals). Items returned without the original packaging and accessories will not be accepted or refunded. Returns must ship freight prepaid

Privacy policy:

MediaCraft LLC and Store.MediaCraftlabs.com do not disclose ANY customer information to any third party, except for the following reasons:

1) Credit card and other information that is required to process the order payment is disclosed only to our payment processing company (currently PayPal).
2) In the case of a dispute with a customer, we reserve the right to provide only the minimum information about our customers that is required to resolve the dispute.

Under no circumstances will we disclose ANY information about our customers to any other organization or company that would seek that information in order to solicit further business with our customers or to send advertisements or promotional messages or mail to them.

The only email or voice contact we would initiate with a customer is to process their order, provide support in the case of a problem they have notified us of, or to advise our customers of potential product problems or free upgrades to product drivers or associated software.